ABSTRACT
During the Covid-19 pandemic, people began to pay attention to their health and choose to use teleconsultation services to reduce physical contact and the possibility of contracting the virus. Users easily submit their data to facilitate the service process. The health industry must be prepared to secure data due to the prevalence of data leaks and sales. In addition to the company's security system, user awareness is the first protection that must be built. This research was conducted on a new object regarding users of telemedicine applications that are rarely applied in Indonesia but are frequently used nowadays. Data was collected by distributing questionnaires to 400 Alodokter users, one of the teleconsultation applications in Indonesia. The questionnaire was developed using the Human Aspect of Information System Questionnaire (HAIS-Q), with seven focus areas in each knowledge, attitude, and behavior dimension. The data is analyzed using Analytical Hierarchy Process (AHP). The result revealed that the information security awareness level is "Good". Based on the dimension, knowledge is the weakest dimension among others, especially related to the focus area of incident reporting and mobile devices. Based on focus areas, information handling is the lowest score, especially regarding setting a screensaver with a short time to minimize other people from accessing personal devices. Based on all items, the weakest item is regarding changing passwords periodically. This means that Alodokter must provide more education to users or improve Alodokter application by requiring users to change their passwords automatically for a period of time. © 2022 IEEE.
ABSTRACT
Behavior in using inappropriate technology and low level of individual awareness causes a high risk of cybercrime. This study aims to see the behavior and awareness of information security among users of the Zoom application, especially in the COVID-19 era in Indonesia. The measurement scales used in this study were RBS (Risky Behavior Scale), CBS (Conservative Behavior Scale), EOS (Exposure Offence Scale), and RPS (Risk Perception Scale). This research used an online questionnaire to collect data with 400 respondents. Data analysis techniques used the Independent Sample T-Test, Mann Whitney, One Way Anova, Krusskal Wallis, Tukey, Pairwise Comparison, and Spearman Rank, which were processed using the SPSS program. The results showed significant differences between demographics on behavior and information security awareness. Daily Internet usage time influenced behavior and awareness of information security. Security behavior and awareness of information security are essential to determine the risks due to behavior and lack of awareness of information security. The most important findings in this study can be used as a reference in designing information security training. Further studies are expected to add other variables such as psychography, geography, or other users of different video conferencing applications such as Google Meet, Microsoft Team, and Webex. © 2022 WITPress. All rights reserved.